Pre-orders, Returns and Refunds Policy

The products offered on this site are available exclusively for pre-order.
This means that:

• Items are manufactured only after orders are confirmed

• Production begins once a minimum threshold is reached

• No inventory is held in advance

This model aims to limit overproduction and reduce environmental impact.

Due to our pre-order system:

• Delivery times include production time

• These times are estimates and may vary

The customer acknowledges and accepts these times at the time of ordering.

In accordance with our commitment to customer satisfaction, we offer a 14-day right of withdrawal from the date of product delivery to all our customers (including Switzerland and the European Union).
However, this right does not apply to:

• Products strictly personalized or tailor-made to the customer's specific measurements.

By confirming your order, you acknowledge that cancellation is free as long as the pre-order period is open. Once production has started, the order cannot be canceled before delivery. You will need to wait for delivery to initiate a standard return.

An order may be canceled as long as the pre-order period is open

• Once production has begun, the order becomes final and non-refundable

If you wish to return an item within the 14-day period after delivery:

• Condition: The product must be returned in its original packaging, complete, unworn, unused, and in strictly new condition.

• Return Location: Our logistics center is located in China. All returns must be shipped directly to this international warehouse.

• Return Cost: International shipping costs are the exclusive and full responsibility of the customer. No refund will be provided. We strongly recommend using a tracked shipping service.

• Refund: Once the package is received and inspected by our team in China, a full refund will be processed within 14 days.

Exchanges are not guaranteed due to limited stock.
They may be considered only:

• In the event of a defective product

• Or an error in the order

Subject to availability.

If you receive a defective or non-conforming product:

• You must contact customer service within 48 hours

• Provide supporting evidence (photos)

After verification:

• A refund, credit, or replacement may be offered
• Return shipping costs will be covered

The customer is required to:

• Carefully check sizes, descriptions, and specifications

• Ensure that the information provided at the time of ordering is accurate

If you have any questions or requests:
thepanafricanclan@proton.me

This policy may be amended at any time to ensure compliance with applicable legal and regulatory requirements.